Privacy Policy

This Privacy Policy describes the policies and procedures of Sofa Hub Chitwan("We", "Us", or "Our") regarding the collection, use, and disclosure of your personal information when you visit our website or engage with our furniture services.

We value your trust and are committed to protecting your privacy rights. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

• "Account": A unique account created for you to access our website features, track order status, or save custom design configurations.
• "Company" / "We" / "Us": Refers to Sofa Hub Chitwan, Bharatpur, Chitwan, Nepal.
• "Personal Data": Any information that relates to an identified or identifiable individual, such as name, contact number, or delivery address.
• "Service Providers": Third-party entities or delivery partners employed by us to facilitate furniture delivery, payment processing, or site analytics.

While using our platform, we may ask you to provide certain personally identifiable information to contact or identify you, especially when processing furniture orders or inquiries:

• First name and last name
• Phone number & Mobile contact details
• Email address
• Delivery and billing address in Nepal
• Custom furniture preferences and order specifications

Automatic Usage Data Collection

We automatically collect diagnostic data when you access our website. This may include your device's IP address, browser type, browser version, pages visited, time spent on pages, and unique device identifiers.

We use Cookies and similar tracking technologies to track activity on our platform and store essential browsing information.

Sofa Hub Chitwan may use your Personal Data for the following purposes:

• To Process & Fulfill Orders: Managing purchase agreements, custom sofa fabric selection, and delivery routing to your location.
• To Manage Your Account: Overseeing your registration as a user and providing order history access.
• Customer Communication: Contacting you via phone calls, SMS, or email regarding order updates, delivery scheduling, or security alerts.
• Service Improvements: Evaluating site usage trends to improve product displays and user experience.

We only share your information in specific, necessary operational circumstances:

• With Logistics Partners: Sharing your address and contact phone number with local Chitwan transport/delivery personnel to fulfill orders.
• For Legal Requirements: Disclosing details if required by Nepalese law, court order, or governmental authorities.
• With Your Consent: Sharing information for any other purpose explicitly authorized by you.

You have the right to request access to, correction of, or deletion of the Personal Data we hold about you.

You can update or delete your information at any time by signing into your account settings or by contacting us directly. Please note that we may need to retain certain information when legally obligated to do so (e.g., tax records for sales transactions).

The security of your Personal Data is vital to us. We employ commercially reasonable electronic and physical safeguards to protect your information.

Your data is retained only as long as necessary to fulfill order requirements, satisfy warranty terms, or comply with legal disputes and regulations.

Our website may contain links to external third-party sites (such as social media pages or map directions). We have no control over and assume no responsibility for the content or privacy practices of third-party platforms.

Our website is not directed at children under 13 years of age, and we do not knowingly collect personal information from minors.

We may update our Privacy Policy periodically. Any changes will be posted directly on this page with an updated "Last Updated" timestamp. We encourage you to review this Privacy Policy regularly for updates.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team: